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Effective: 9 July, 2018
Introduction
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Add-ons User and Site Visitor Data
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When you install or use Add-ons, participate in a survey, or in any other way submit your Personal Information to us, Railsware may collect and process the following data: your first and last name and your email. We receive your Personal Information when you install the add-on on your Jira Server or Cloud instance, or when you start using Add-ons.
We will gain access and keep record of your business technical and billing contacts, your Jira subscription tier, as well as Partner name and contact email if they assisted you with Add-onsā integration. We can also obtain your name and email address while answering your support requests, providing replies to other product-related questions, as well as gain access to any other other information that you on your free will submit to us.
1.2 Data We Collect Automatically
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2. Types of Information
When you browse the Site, Add-onsā Marketplace pages or use Add-ons, we collect some Personal and Navigational Information.
2.1 Personal Information
After you install Add-ons on your instance, Railsware gains access to some Personal Information that you provided Atlassian with when registered an account in Jira.
Under āPersonal Informationā we understand your first and last name, your email address, company name, as well as any other information that refers to you or your workplace (business).
When you browse the Site or Marketplace pages, we may also collect Client ID that is assigned to your browser. Personal Information also refers to other information that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, and includes any other publicly available data that you previously agreed to share and that is available from other service providers.
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2.2.1 Cookies Definition and Categories
Cookies are small files which are received from a web server and are either stored on your web browser until its expiry date, or until the end of each session. You may not agree to accept cookies and refuse them.
Our Site and Add-ons incorporates different cookies that are divided into several categories:
- Essential cookies are necessary to provide you with our Siteās and Add-onsā core services and functionality.
- Analytics cookies help us understand how our Site, Add-ons Marketplace pages and Add-ons are being used, how good our marketing campaigns perform, and based on the information - customize and enhance both the Site, Add-ons Marketplace pages and Add-ons for you.
- Performance cookies improve the Siteās, Add-ons Marketplace pagesā and Add-onsā performance by leveraging non-essential functionality, such as but not limited to allowing communication with the Railsware support team and enabling submission of support requests.
2.2.2 Cookies Served Through our Site, Cloud Instance Add-on and Marketplace Add-on page*
*Note: WeĀ removed the tracking widgetsĀ starting from the Add-on's Server license version 4.2.0.Ā Therefore, the below tracking widgets are not applicable to the Add-on's starting from the Server license version 4.2.0.
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Cookie Name
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Category
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Expiration Date
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Description
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Company or service that provides this cookie
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How to opt out
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_ga
Analytics
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2 years
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Used to distinguish users.
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Google Analytics
To refuse these cookies, please follow the general browser rules explained in the āDisabling Cookiesā part of this Privacy Policy, or visit this page:
https://tools.google.com/dlpage/gaoptout
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_gid
24 hours
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ajs_anonymous_id
Performance and Analytics
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1 year
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Used to to track new and returning visitors and count how many people visit the Site.
To refuse these cookies, please follow the general browser rules explained in the āDisabling Cookiesā part of this Privacy Policy.
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ajs_group_id
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1 year
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ajs_user_id
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1 year
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AJS.conglomerate.cookie
Essential
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One year from the date it is set or was last updated.
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Tracks which general tabs were last used (e.g. in JIRA's plugin manager) or expansion elements were last opened or closed.
Atlassian
To refuse these cookies, please follow the general browser rules explained in the āDisabling Cookiesā part of this Privacy Policy.
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atlassian.xsrf.token
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At the end of every session or when the browser is closed.
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cloud.session.token
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Deprecated cookie
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driftt_aid
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Performance and Analytics
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2 years
Anonymous identifier token.
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Drift
Note: if you refuse these cookies, some of the Site content or Add-onsā functionality will not be available to you.
If you still want to refuse these cookies, please follow the general browser rules explained in the āDisabling Cookiesā part of this Privacy Policy.
drift_sid
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2.2.3 Disabling Cookies*
*Note: WeĀ removed the tracking widgetsĀ starting from the Add-on's Server license version 4.2.0Ā Therefore, the below tracking widgets are not applicable to the Add-on's starting from the Server license version 4.2.0.
Website visitors and the Add-onsā users have the right to opt out from using the cookies on the Site, Add-ons Marketplace pages and as part of the Add-ons. To reject these cookies you can either follow the instructions provided in the table above, or amend your web browser settings and either accept or refuse these cookies.
Opting out from the Essential cookies may result in not being able to access certain functionality that is available on our Site, Add-ons Marketplace pages and as part of the Add-ons.
Here are the links to different web browsers where you can amend your browser preferences, and either enable or disable cookies:
- Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- Google Chrome: https://support.google.com/accounts/answer/61416
- Safari: https://support.apple.com/kb/PH21411?locale=en_US
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
In addition, you can also opt out from the targeted advertising, like Google Adwords. In order to do so, please visit https://support.google.com/ads/answer/2662922?hl=e
2.3 Sensitive Information
Railsware does not intentionally collect, and the Site and Marketplace visitors, as well as Add-onsā users should not provide any information about your medical or health condition, race and ethnic origin, political opinions, religious and philosophical beliefs, as well as bank account information, bank card details, TAX and passport numbers, driverās license or other similar personal identifiers.
3. Use of the Information We Collect
3.1 Compliance with this Privacy Policy
Railsware uses the data it collects only in compliance and according to this Privacy Policy. Therefore, both the Site and Marketplace page visitors and the Add-ons users should read carefully this Privacy Policy and other agreements published on the Site, Add-onsā Marketplace pages or as part of the Add-ons before proceeding with browsing the Site, Add-onsā Marketplace pages or using these Add-ons.
3.2 How We Use Personal Information We Collect
We use Personal Information we collect from our Add-ons customers and Site visitors to:
- Enhance your user experience while browsing the Site, Add-onsā Marketplace pages or while using these Add-ons
- Manage the Siteās, Add-onsā Marketplace pageās content and customize it according to the user preferences
- Manage the Siteās security and administration
- Respond to customer support and other Site- or Add-ons-related requests
- Communicate with Add-onsā users, inform them about important product- and company-related updates
- Contact the carefully-selected Add-onsā users to inform about other Railsware products and services that we think may be of interest to them
- Distribute other personalized marketing information
- Hold surveys, send out questionnaires that help us understand our customer requirements and expectations from the Add-ons, Site, Add-onsā Marketplace pages, support or any other services that we provide
- Put together and analyze the statistic data of the Site, Marketplace page and the usage of Add-ons
3.3 Service Providers
Railsware may employ other organizations and persons (āAgentsā) to perform tasks or provide services to Site and Add-onsā Marketplace visitors, and Add-onsā users, and may need to share your Personal or Navigational Information with them to provide data, products, and services to you. These tasks and services may include marketing and support activities, analyzing different types of data, providing advisory and legal services. In all the cases when Railsware shares your information with such Agents, we will request for the agent to accept and strictly observe our Privacy Policy.
3.4 Personal Information Security
Railsware applies different security technologies, guidelines and procedures to ensure complete security, as well as full confidentiality of the Personal Information you provide. We also take measures to avoid unauthorized access to personal data and electronic communication systems. Your Personal Information is securely stored on servers and protected from unauthorized usage, leak and exposure. For any questions that relate to the security of your Personal Information, please email us at smartchecklist@railsware.com
3.5 Links and Third-Party Sites
The Smart Checklist Site and Marketplace page may include links to third-party websites. These websites may offer certain services to end-users. Railsware does not take any responsibility for their content, services, administrators, practices and policies, and does not endorse them. Railsware also does not bear any responsibility for the privacy of information that you submit on these resources, since this Privacy Policy does not apply to them. We recommend you to familiarize with the Privacy Policy and other legal documents before submitting or sharing any personal information with them.
3.6 Third-Party Services
The Site and the Add-onsā Marketplace pages include third-party systems that allow for a support request, product-related idea or feedback submission. The systems, which accept support requests and product ideas may provide us with the name and email of a user who submitted it so that our team can action and respond to these messages.
3.7 Personal Information Retention
Railsware will retain your Personal Information for the period required to fulfill the obligations it took as Add-onsā provider and Site owner, or unless a longer period of time is required by law for tax, legal or other regulatory reasons. Railsware will delete all Personal Information at the earliest date per your request.
3.8 International Transfer of Information
To perform our operations, we may transfer and access Personal Information from around the world, including the United Arab Emirates, the United States, the EU and other countries. While transferring the data, we take the necessary measures to safeguard the activity in general, and the data subjects in particular to ensure an appropriate level of protection for their fundamental rights. The Privacy Policy shall apply even if Personal Information is transferred or accessed from other countries.
3.9 Š”ompelled Disclosure
Railsware reserves the right to disclose personal data to public authorities in accordance with a legal liability to perform their duties, such as customs and tax authorities, financial investigation units, judicial administration and other parties if the EU or the Railswareās representative member state law allows to exercise such disclosure in the public interest, including protection of your and other peopleās safety.
4. Data Subject Rights
4.1 Website Visitor and Add-onsā User Rights
Our Site and Add-onsā Marketplace page visitors, as well as Add-ons users have the following rights:
- To review their Personal Information that we store
- To remove consent from being contacted by email, phone and other means of communication
- To request for all their Personal Data to be deleted from all our records
- To request that we update, correct or remove any omissions in your Personal Information that we store
- To opt out from all kinds of direct marketing and other communication
In order to exercise any of these rights, please email us at smartchecklist@railsware.com. We will provide response to your request as soon as possible, informing you about the steps we have taken to ensure that your rights are exercised.
4.2 Opting Out from Our Communications
You may opt out from our marketing communications by pressing the āunsubscribeā link, which is located at the bottom of our email, or sending your unsubscribe request at smartchecklist@railsware.com
You cannot unsubscribe from our transactional emailing, which may also include crucial information about Add-onsā functionality updates.
4.3 Childrenās Information
Our Site, Add-ons Marketplace pages and the Add-ons themselves are not intended for children's use. We do not knowingly accumulate any data from children under the age of 16. If you think that we might have gathered some information from
| Child pages (Children Display) |
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5. Sub-processors*
*Note: WeĀ removed the tracking widgetsĀ starting from the Add-on's Server license version 4.2.0.Ā Therefore, the below Sub-processors have no access to any data related to the Add-on starting from the Server license version 4.2.0. The only sub-processors (applicable for all Server license holders starting from version 4.2.0) that we share a Jira instance's admin's email address with is Mailchimp. However, we have made sure for Mailchimp to provide an ability to unsubscribe and delete Personal Data that they hold about you (your name and your email) from their system.
Railsware uses a range of third-party sub-processors that are authorized to process the Add-onsā user and customer data, and help us deliver the Add-onsā functionality, as well as the accompanying support services in full.
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Entity Name
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Location
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Google Inc.
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United States
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Drift.com, Inc.
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United States
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Mixpanel, Inc.
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United States
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The Rocket Science Group, LLC (Mailchimp)
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United States
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Segment.io, Inc.
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United States
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6. General Clauses
6.1 Changes to the Privacy Policy
We reserve the right to review and make amendments to this policy. When the changes are made, we will publish the new version of the Privacy Policy on our Site and the Add-onsā Marketplace page, and update the āeffectiveā date, which is indicated in the top left corner of this Policy, to the day when the latest amendments were made.
6.2 Contact us
For any additional questions or inquiries about the Privacy Policy, please send an email at smartchecklist@railsware.com