Effective starting: 18 June 2021
Railsware Products Studio, Inc., United States of America company registered office: 118 Coalpit Hill Road Danbury, CT 06810 US (herein “Railsware”, “us”, “our”, or “we”), focuses on assuring that the Smart Checklist for Jira. Enterprise (cloud version) and Smart Checklist for Jira. Free Trial (cloud version) available on the Atlassian Marketplace (the “Add-on”, or “Product”), as well as the general ecosystem provide a safe environment for the Marketplace Add-on pages visitors, as well as Customers and users (herein “Customer”, “you”) of our products.
Railsware is not established in the European Union, but it may process and store Personal Data of EU and other citizens, who of their free will may submit support requests, provide feedback or perform other activities, which may result in supplying us with their Personal and/or Navigational Information. This Policy also explains how data subjects including the Add-on Marketplace page visitors, as well as Customers and users, may exercise their rights to obtain, access, erase, use and rectify their Personal Information that was shared with us.
We may collect and process the information you provide us when you participate in a Railsware survey, send us an email, submit support and/ or feature request, or in any other way and on your free will deliver it to us. This data may include your first and last name, your email, and any additional information that you supply us with and/or that is required to address your request.
Atlassian provides us with the technical and billing contacts of the Add-on evaluation user or Customer, including their first and last name, the name of the company and the country where it is based, as well as their Jira instance subscription tier, and the Partner name and their email if the latter assisted you with the Add-on integration. We keep a record of this data.
When you enter the Add-on Marketplace pages, we will gather the following data from your device:
We may also monitor your online behavior, including the time of your visit, your online activity on the Add-on Marketplace pages including the URL clickstream, the pages you visited, the time you spent viewing them, and the frequency of your visits. We also collect demographic information about the Add-on Marketplace pages visitors that helps us improve the content and tailor it to their requirements.
We may also collect, process, and store the add-on usage history and statistics. This data helps us manage Add-ons, analyze general online behavior and add-on usage trends, which, in the end, allows us to understand what functionality users expect and require from the product.
We gather this data automatically through the commonly used data-gathering technologies, like cookies, beacons, and others.
When you browse the Add-on Marketplace pages or use the Add-on, we may collect some Personal and Navigational Information.
After you install the Add-on on your instance, Railsware gains access to some Personal Information from the technical and billing contact representative at your company that you earlier provided Atlassian with when registered an account in Jira.
Under ‘Personal Information’ we understand the first and last names, email addresses, the company name, as well as any other information that refers to you or your workplace (business) that Atlassian shares with Railsware when a user installs the Add-on on their Cloud instance.
When you use the Add-on, we may assign a User ID that is associated with the use of the product and your account and is being collected to provide us with the Add-on usage statistics
Personal Information also refers to other information that is available on the internet, such as from Facebook, Linked In, Twitter and Google, and includes any other publicly available data that you previously agreed to share and that is available from other service providers.
Railsware stores checklist contents to fulfill our contractual obligations. We don’t store data about projects, issues, users that are not related to checklists.
We record the time when a checklist was changed and store this data until a user deletes it.
When a user clears their checklist contents, the deleted in this way data is completely removed from the system.
We use the Heroku platform to run our services and host Postgres DB to store Smart Checklist-specific data.
Heroku provides appropriate security on environmental, systems, and data levels. Read more about measures they take here.
All data transmission is encrypted with Transport Layer Security (TSL) technology.
The retention period of backups is four (4) days. This allows us to roll back to a specific point in time, when necessary.
We take the appropriate measures in order to ensure a high level of checklist content security.
‘Navigational Information’ refers to your computer and your visits to the Marketplace pages such as your geographical location, browser type, source, length of visit, and pages viewed.
When you browse the Marketplace pages, we may also collect a Client ID that is assigned to your browser but refer to neither your account nor your Personal Data.
Cookies are small files that are received from a web server and are either stored on your web browser until their expiry date or until the end of each session. You may not agree to accept cookies and refuse them.
Our Site and Add-ons incorporates different cookies that are divided into several categories:
|Company or service that provides this cookie|
How to opt-out
|_ga (served on the Atlassian Marketplace page)|
|2 years||Used to distinguish users.|
|_gid (served on the Atlassian Marketplace page)||24 hours||Used to distinguish users.||https://tools.google.com/dlpage/gaoptout|
|ajs_group_id||1 year||Used to collect data about visitor’s activity on the Site and how we can target user groups for marketing purposes.|
|ajs_user_id||1 year||Used to assign a unique ID to each visitor and collect data about visitor’s activity on the Site.|
|atlassian.xsrf.token||At the end of every session or when the browser is closed.||Helps prevent XSRF attacks. Ensures that during a user's session, browser requests sent to a JIRA server originated from that JIRA server. For more information about XSRF checking by JIRA, see Form Token Checkingon the Atlassian Developers site.|
|cloud.session.token||Deprecated cookie||JIRA Authentication Cookie.|
The Add-on Marketplace pages’ visitors, as well as the Add-on users and Customers, have the right to opt-out from using the cookies on the Add-on Marketplace pages and as part of the Add-ons. To reject these cookies, you can either follow the instructions provided in the table above or amend your web browser settings and either accept or refuse these cookies.
In addition, we allow users to opt-out from the Add-on activity-related tracking by visiting the Add-on settings, then going to ‘Support’, and ticking the box “disable all tracking and support scripts”.
Opting out from the Essential cookies may result in not being able to access certain functionality that is available on the Add-on Marketplace pages and as part of the Add-on.
Here are the links to different web browsers where you can amend your browser preferences, and either enable or disable cookies:
You can also opt out of the targeted advertising, like Google Adwords. In order to do so, please visit https://support.google.com/ads/answer/2662922?hl=e
Railsware does not intentionally collect, and the Marketplace visitors, as well as the Add-on users and Customers, should not provide any information about your medical or health condition, race, and ethnic origin, political opinions, religious and philosophical beliefs, as well as bank account information, bank card details, TAX and passport numbers, driver’s license or other similar personal identifiers.
We use Personal Information we collect from the Add-on users and Customers in order to:
Railsware applies different security technologies, guidelines, and procedures to ensure complete security, as well as full confidentiality of the Personal Information you provide. We also take measures to avoid unauthorized access to personal data and electronic communication systems. Your Personal Information is securely stored on servers and protected from unauthorized usage, leak, and exposure.
The actions we take to ensure the highest security standards are as following:
For any questions that relate to the security of your Personal Information, please email us at firstname.lastname@example.org
The Add-on Marketplace pages include third-party systems that allow for a support request, product-related idea, and/or feedback submission. When you use this system to submit any of the above-mentioned requests, we may ask you to provide us with your name and email so that our team can action and respond to these messages.
You can use the support system located in the bottom right corner by either going to Jira Software - Jira Settings - Apps - Smart Checklist - Settings, or open a Smart Checklist Markdown editor.
Railsware will retain your Personal Information for the period required to fulfill the obligations it took as an Add-on provider, or unless a longer period of time is required by law for tax, legal, or other regulatory reasons. Railsware will delete all Personal Information at the earliest date per your request.
Railsware reserves the right to disclose personal data to public authorities in accordance with a legal liability to perform their duties, such as customs and tax authorities, financial investigation units, judicial administration, and other parties if the EU or the Railsware’s representative member state law allows exercising such disclosure in the public interest, including protection of your and other people’s safety.
Our Add-on Marketplace page visitors, as well as Add-ons Customers and users, have the following rights:
In order to exercise any of these rights, please email us at email@example.com. We will provide a response to your request as soon as possible, informing you about the steps we have taken to ensure that your rights are exercised.
You may opt-out from our marketing communications by pressing the ‘unsubscribe link, which is located at the bottom of our email, or send your unsubscribe request to firstname.lastname@example.org
You cannot unsubscribe from our transactional emailing, and other communication which may also include crucial information about the Add-on functionality updates.
The Add-on Marketplace pages and the Add-on itself are not intended for children's use. We do not knowingly accumulate any data from children under the age of 16. If you think that we might have gathered some information from children under the age of 16, please let us know at email@example.com and we will delete this data from our databases and other applicable resources if any.
Railsware uses a range of third-party sub-processors that are authorized to process the Add-on user and Customer data, and help us deliver the Add-on functionality, as well as the accompanying support services in full.
|Google Inc.||United States|
|Amplitude, Inc.||United States|
|Help Scout, Inc.||United States|