Last updated: 11 April 2019
Railsware Products, Inc. (herein, “Railsware”) may collect, hold, process and share Personal Information that Smart Checklist Add-on users on their free will provide us when submitting support or feature request, send us an email, or in any other way supply our team with their Personal Information.
Railsware treats Personal Data with utmost care and works towards ensuring its complete privacy and security at all times. Our team takes the necessary measures to avoid a data breach that could compromise the high level of confidentiality and security that our Add-on offers.
We understand that compromising Personal Data security and confidentiality may bring in a number of negative consequences for both our customers and users, as well as the reputation of our company in general.
The Add-on is obliged under the Data Protection Legislation to establish a formal framework, or a set of mechanisms, that are designed to ensure the security of all Personal Data during its lifecycle, including clear lines of responsibility.
This Policy sets out the procedure to follow when managing the Add-on data breach cases and other security incidents.
This Policy covers all types of Personal Information held by Railsware regardless of format.
This Policy applies to all customers and users of the Smart Checklist Add-on (free cloud, paid cloud, paid server, and paid datacenter versions).
The main goal of this Policy is to make sure that the Railsware staff is prepared to act quickly in the event of a data breach in order to minimize the risk associated with it, analyze the incident and consider what action is necessary to secure Personal Data and prevent further breaches.
GDPR defines a “personal data breach” in Article 4(12) as “a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized. disclosure of, or access to, personal data transmitted, stored or otherwise processed”.
Data security breaches include both confirmed and suspected incidents.
An incident in the context of this policy is an event or action which may compromise the confidentiality, integrity or availability of systems or data, either accidentally or deliberately, and has caused or has the potential to cause damage to the Railsware information assets and / or reputation.
An incident includes but is not restricted to, the following:
- loss or theft of data or equipment on which such data is stored (e.g. loss of laptop, USB stick, iPad / tablet device, or paper record)
- equipment theft or failure
- system failure;
- unauthorized use of, access to or modification of data or information systems
- attempts (failed or successful) to gain unauthorized access to information or IT system(s)
- the disclosure of data
- website defacement
- hacking attack
- unforeseen circumstances such as a fire or flood
- human error
- ‘blagging’ offenses where information is obtained by deceiving the organization who holds it.
Responding to personal data breaches
Any individual who works at Railsware and has the rights to access, use or manage the information, is responsible for reporting the data breach and information security incidents.
The Railsware representative who discovered a data breach files an App Security Incident ticket immediately upon their detection and stays available to communicate with the Atlassian security team during resolution and inform them via the ticket when the incident is resolved.
The App Security Incident ticket form includes:
- The name of the Add-on
- Description of the data breach
- Indicate the Severity Level of the incident
- Indicate which Atlassian products (and type of license) this Add-on is for
- Define the framework which the Add-on uses
- The app key - this is your provided app key in the marketplace that's affected by this incident. This helps our Product team prioritize. It may be left blank if not needed.
- Any kind of additional documents or screenshots that can help understand the problem better.
Straight after that, the individual reports to both Pavel Pavlovsky, the Data Protection Officer (at firstname.lastname@example.org) and Smart Checklist Add-on Support Service (at email@example.com).
The data breach or security incident report must include:
- Description of the data breach which includes the accurate details of the incident
- The type of personal information involved
- If the incident relates to Personal Information
- how many people are involved;
- if not - what category of data the incident relates to.
- Which systems were affected
- The cause of the breach (if known) and how it was discovered
- When the incident occurred (the date and time)
- Who reports the incident
Railsware documents the incident using the template which can found at Appendix 1 to this Policy.
If any of the Add-on users or customer were affected, our team takes the necessary steps to inform them about the data breach, describing:
- The nature of the personal data;
- Let them know the name and the contact details of the Data Protection Officer who can answer their questions and supply them with more information;
- Explain the possible consequences of the incident;
- Let them know about the measures takes or suggested to be taken in order to address the incident, and where appropriate, mitigate adverse possible effects.
Containment and recovery
The Data Protection Officer (DPO) will first determine if the breach is still occurring. If so, the appropriate steps will be taken immediately to minimize the effect of the breach.
An initial assessment will be made by the DPO in liaison with the relevant officer(s) to establish the severity of the breach. After that, the DPO will establish whether there is anything that can be done to recover any losses and limit the damage the breach could cause.
The DPO, in liaison with the relevant officer(s) will determine the suitable course of action to be taken to ensure a resolution to the incident.
Investigation and risk assessment
An investigation will be undertaken by the DPO immediately and wherever possible, within 24 hours of the breach being discovered/reported.
The DPO will investigate the breach and assess the risks associated with it, for example, the potential adverse consequences for individuals, how serious or substantial those are and how likely they are to occur.
The investigation will need to take into account the following:
- its sensitivity;
- the protections are in place (e.g. encryptions);
- what has happened to the data (e.g. has it been lost or stolen;
- whether the data could be put to any illegal or inappropriate use;
- data subject(s) affected by the breach, number of individuals involved and the potential effects on those data subject(s);
- whether there are wider consequences to the breach.
Evaluation and response
Once the initial incident is contained, the DPO will carry out a full review of the causes of the breach; the effectiveness of the response(s) and whether any changes to systems, policies and procedures should be undertaken.
Existing controls will be reviewed to determine their adequacy, and whether any corrective action should be taken to minimise the risk of similar incidents occurring.
The review will consider:
- where and how personal data is held and where and how it is stored
- where the biggest risks lie including identifying potential weak points within existing security measures
- whether methods of transmission are secure; sharing minimum amount of data necessary;
- staff awareness;
- implementing a data breach plan and identifying a group of individuals responsible for reacting to reported breaches of security.
If deemed necessary, a report recommending any changes to systems, policies and procedures will be considered by Railsware.
This policy will be updated as necessary to reflect best practice and to ensure compliance with any changes or amendments to relevant legislation.
Contact for all matters related to privacy, including complaints about breaches of privacy, should be directed as follows:
The Data Protection Officer, Pavel Pavlovsky
The Smart Checklist Support Team
Data Breach Process Form
|Section 1: Notification of data security breach|
To be completed by a person who reports an incident
Date and time when an incident was discovered
Date and time when an incident occurred
Place of an incident
Description of a breach
- Explain what data type was compromised
- Has any personal data been placed at risk, if yes - explain which in more detail
- Mention the number of data subjects who have been affected
What tools or systems were affected, if any?
A brief description of any action that has been taken in order to contain the breach
Name of the person reporting a breach
Contact details of the person reporting the incident
Section 2: Assessment severity
To be completed by the DPO
What is the nature of the information loss?
How much data has been lost? If any of the devices have been lost/stolen, has the device been backed up onto central IT systems?
Does the information relate to the Smart Checklist users or customers?
How many data subjects are affected?
Is the data bound by any contractual security arrangements?
Provide the types of information that were affected.
|Section 3: Actions take|
To be completed by the DPO
The report reviewed by:
An action was taken by responsible officer/s:
Follow up action required/recommended:
Reported to other internal or external stakeholders (dates, details)
Section 4: Notifications
To be completed by the DPO
Notification to Atlassian
Notification to data subjects
Notification to other external, regulator/stakeholder