Overview

• NEW Smart Checklist in view-only mode on a Customer Service Portal

• improved The “Manage assignment” feature was renamed to “Manage order” for a better user experience

• improved UI for lists in checklist items

• improved Rendering of checklist items in heavy checklists

• fixed Mobile app version for “Manage templates” pop-up

Details

Smart Checklist in view-only mode on a Customer Service Portal

Since version v2.5.35-AC Smart Checklist for Jira Cloud supports visibility of Smart Checklist on the Customer Portal in view-only mode. By default the feature is disabled and the Smart Checklist is not visible on the Customer Portal. It is possible to enable/disable the feature on different levels: Global and Project Settings.

To enable the feature in Global Settings - please follow the next steps:

1. Navigate to the Apps → Manage your apps → Smart Checklist Settings.

2. Navigate to the “Global Settings” tab.

3. Turn on the “Show on customer portal” toggle:

Open

Once you enable the feature - after adding Smart Checklist content to the service desk tickets - customers will be able to see the Smart Checklist in the view-only mode.

Open

It is possible to enable the feature from Project settings too.

Read more about the feature setup and possibilities here.

Improvements

The “Manage assignment” feature was renamed to “Manage order”

Pop-up header and action button renamed:

UI for lists in checklist items

Decreased top and bottom paddings for number and bullet lists in checklist item:

Rendering of checklist items in heavy checklists

The bottom of the checklist is visible, scroll works the same as for small checklists.

Fixes

Mobile app version for “Manage templates” pop-up

Replaced text action buttons in pop-ups (as on desktop) with icons.