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by: Railsware Products, Inc.
Effective Date: August 8 Feb 07, 20172019
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1. Agreement Overview
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IT Customer(s): Smart Checklist for Jira add-on Users ("Customer")
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Review Period: Bi-Yearly (6 months)
Previous Review Date: Aug Feb 07, 20172019
Next Review Date: Feb Aug 07, 20172019
5. Service Agreement
The following detailed service parameters are the responsibility of the Service Provider in the ongoing support of this Agreement.
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The following Services are covered by this Agreement;
- Monitored email support
- Remote assistance using Drift service anywhere available
- Planned or Emergency Onsite assistance
- Monthly system health checkEmail support at smartchecklist@railsware.com
- Correspondence via Bitbucket repository
- Online chat powered by Drift accessible via add-on’s menu
- Planned or Emergency online assistance via Google Hangouts
5.2.Customer Requirements
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- Email support Monitored: 8:00 A.M. to 8:00 P.M. CEST CET Monday - FridayDrift
- Chat support Monitored: 8:00 A.M. to 8:00 P.M. CEST CET Monday - Friday
- Emails received outside of office hours will be collected, however, no action can be guaranteed until the next working day
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