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Problem

Probably Cause

Possible Solution

1

Not able to add new checklist items. Here is what is logged in the browser consolde:

PUT httpsPUT https://[instance]/rest/railsware/1.0/checklist/-1/item 500item 500
{errorMessage: "bundle [com.railsware.rw-smart-checklist-biz]"}

This error can happen anytime the database user has not be granted the needed permissions, and JIRA is expected to create a new foreign key constraint.

Explained here

https://confluence.atlassian.com/jirakb/com-mysql-jdbc-exceptions-jdbc4-mysqlsyntaxerrorexception-references-command-denied-to-user-872266070.html

Grant proper permisisons to Jira User by executing SQL command

Code Block
GRANT SELECT,INSERT,UPDATE,DELETE,CREATE,DROP,REFERENCES,ALTER,INDEX on <JIRADB>.* TO '<USERNAME>'@'<JIRA_SERVER_HOSTNAME>' IDENTIFIED BY '<PASSWORD>';
2

Checklist statuses are not available

Conflict with settigns left after prevous version of Smart Addon that was installed on this instance

  1. Stop the Jira instance

  2. Delete the following hidden plugin cache directories (just these two):

    1. JIRA_HOME/plugins/.bundled-plugins

    2. JIRA_HOME/plugins/.osgi-plugins

  3. Restart JIRA

3

"Uncaught DOMException: Permission denied to access property "document" on cross-origin object" in the JavaScript”

message appears when trying an import checklist from a Template

Jira version 8.12

Know bug introduced by Atlassian in Jira v 8.12

Fixed in Jira 8.12.3, 8.13.1

More details: https://jira.atlassian.com/browse/JRASERVER-71747

Upgrade your Jira to 8.12.3 or 8.13.1 version

How can you help a team to better troubleshoot an error

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