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Problem | Probably Cause | Possible Solution | |||
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1 | Not able to add new checklist items. Here is what is logged in the browser consolde: PUT https | This error can happen anytime the database user has not be granted the needed permissions, and JIRA is expected to create a new foreign key constraint. Explained here | Grant proper permisisons to Jira User by executing SQL command
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2 | Checklist statuses are not available | Conflict with settigns left after prevous version of Smart Addon that was installed on this instance |
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3 |
message appears when trying an import checklist from a Template Jira version 8.12 | Know bug introduced by Atlassian in Jira v 8.12 Fixed in Jira 8.12.3, 8.13.1 More details: https://jira.atlassian.com/browse/JRASERVER-71747 | Upgrade your Jira to 8.12.3 or 8.13.1 version |
How can you help a team to better troubleshoot an error
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