Page Comparison

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How can you help a team to better troubleshoot an error

Provide a description of your environment

• let us know if you are on Cloud or Jira Server/Data Center

• provide us with your Jira Server/Data Center version

• provide us with the Smart Checklist add-on version

  • click Cog icon → Manage apps → Manage apps → find Smart Checklist section → expand and check “Version”

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• make screenshots, screen recordings of the checklist behavior that you think is not valid

Getting Browser Logs

• Open Browser Console Log and make a screenshot of errors

  1. In your Chrome browser, click and then More tools > Developer tools (F12)

  2. Click the Console tab.

  3. Refresh the page with Jira issue and checklist opened

  4. to check for any errors in the console and send them to us as screenshots or screencasts

• Generate.HAR file following these instructions from Atlassian and send to us.

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• Go to the directory where you have installed Jira on your server. Find the Jira logs & share atlassian-jira.log file with us

• For UNIX server: If the directory name is Jira. You can access Jira/home/log/atlassian-jira.log. In case you do not find the files, trigger the below commands in the UNIX terminal which would fetch the list of logs files path.

  Code Block
  find / -name "atlassian-jira.log" 2>/dev/null

• For Windows server : You can access log 

  Code Block
  C:\Program Files\Atlassian\Application Data\JIRA\log\atlassian-jira.log

Getting additional information

• let us know if you are on Cloud or Jira Server/Data Center

• provide us with your Jira Server/Data Center version

• provide us with the Smart Checklist addon version

• make screenshots, screen recordings of the checklist behavior that you think is not valid