Here we’ve gathered the most common issues with the way how to troubleshoot them, and possible solutions.
Problem | Probably Cause | Possible Solution |
|---|---|---|
Can’t save a Template. No “Save as a Teamplate” menu item option | Not enough Permissions | Grant Go to Project Settings → People → Add Person with Administrator Permissions |
How can you help a team to better troubleshoot an error
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Open Browser Console Log and make a screenshot of errors
In your Chrome browser, click and then More tools > Developer tools (F12)
Click the Console tab.
Refresh the page with Jira issue and checklist opened
to check for any errors in the console and send them to us as screenshots or screencasts
Generate.HAR file following these instructions from Atlassian and send to us.
Getting
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Getting additional information
let us know if you are on Cloud or Jira Server/Data Center
provide us with your Jira Server/Data Center version
provide us with the Smart Checklist addon version
make screenshots, screen recordings of the checklist behavior that you think is not valid
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