Help us troubleshoot your case
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Here weāve gathered the information our team needs in most cases to troubleshoot the issues with Smart Checklistāļø
Useful information to troubleshoot your case ā please provide:
instance URL, SEN license number;
Smart Checklist version;
screenshots and/or screen recordings of the checklist behavior that you think is not valid.
Additionally, we can ask you to provide:
Browser Console Log file
Open Browser Console Log and make a screenshot of errors
In yourĀ Chrome browser, click and then More tools > Developer tools
Click theĀ ConsoleĀ tab.
Refresh the page with Jira Issue and checklist opened
to check for any errors in the console and send them to us as screenshots or screencasts
Generate.HAR file following these instructions from Atlassian.
Migration logs
Location: /JIRA_HOME/log/smart-checklist-migration.log
Or it can be downloaded via the link: /plugins/servlet/railsware/migrationlog
*in case of any issues with JCMA migration from DC/Server to Cloud
Smart Checklist app logs from JCMA
Navigate to System > Migrate to Cloud.
Find your migration in the list.
Click View details.
Click on the 3-dots menu near the Smart Checklist app > Select View logs.
Troubleshooting the āUnauthorizedā error
If you encounter the "Unauthorized" error, you can try the following steps:
Execute the commands below (or simply open the provided links in your browser):
Share the results of these commands with the support team.
Try out a solution below
In most cases, the āUnauthorizedā error is caused by network settings on the customer/Jira user side. To resolve this, try adding the following resources to the whitelist in your VPN/Firewall settings:
Allow
jirachecklist.com
and all subdomains (*.
jirachecklist.com
);
Subdomains are needed if you switch between Free and Pro versions.
Allow
smartchecklist.io
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š”HINT: Please, check if you can find the solution to your case here ā FAQ | š Troubleshooting