Here we’ve gathered the information our team needs in most cases to troubleshoot the issues with Smart Checklist⚙️
instance URL, SEN license number;
Smart Checklist version;
screenshots and/or screen recordings of the checklist behavior that you think is not valid.
Open Browser Console Log and make a screenshot of errors
In your Chrome browser, click and then More tools > Developer tools
Click the Console tab.
Refresh the page with Jira Issue and checklist opened
to check for any errors in the console and send them to us as screenshots or screencasts
Generate.HAR file following these instructions from Atlassian.
Or it can be downloaded via the link: /plugins/servlet/railsware/migrationlog
*in case of any issues with JCMA migration from DC/Server to Cloud
💡HINT: Please, check if you can find the solution to your case here → https://railsware.atlassian.net/wiki/spaces/CHK/pages/91095093/FAQ#%F0%9F%98%94-Troubleshooting
This information will be really helpful for our team to process your request fast 🙏🏻