Help us troubleshoot your case
Here we’ve gathered the information our team needs in most cases to troubleshoot the issues with Smart Checklist⚙️
Useful information to troubleshoot your case – please provide:
instance URL, SEN license number;
Smart Checklist version;
screenshots and/or screen recordings of the checklist behavior that you think is not valid.
Additionally, we can ask you to provide:
Browser Console Log file
Open Browser Console Log and make a screenshot of errors
In Chrome, open Developer tools - either by right-clicking anywhere on the page and selecting Inspect,
Or from the menu: ⋮ → More tools → Developer tools (shortcut: F12).
Refresh the page with Jira Issue and checklist opened
to check for any errors in the console and send them to us as screenshots or screencasts
Generate.HAR file following these instructions from Atlassian.
💡HINT: Please, check if you can find the solution to your case here → FAQ