Here we’ve gathered the most common issues with the way how to troubleshoot them, and possible solutions.
Problem | Probably Probable Cause | Possible Solution |
|---|---|---|
Can’t save a Template. No “Save as a Template” menu item option | Not enough Permissions | Grant Go to Project Settings → People → Add Person with Administrator Permissions OR if you have enabled Custom Permissions , grant |
“Unauthorised” message on addon’s pages | Incoming/Outgoing connection is blocked by company’s proxy settings. | Check if proxy settings enabled onyour computer. E.g. on Windows might be turned on pointing to a script file.  Reach your network administrator, whitelist domains |
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let us know if you are on Cloud or Jira Server/Data Center
provide us with your Jira Server/Data Center version
provide us with the Smart Checklist addon add-on version
make screenshots, screen recordings of the checklist behavior that you think is are not valid
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