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Here we’ve gathered the most common issues with the way how to troubleshoot them, and possible solutions ⚙️ |
How can you help a team to better troubleshoot an error
Getting Browser Logs
Open Browser Console Log and make a screenshot of errors
In your Chrome browser, click and then More tools > Developer tools
Click the Console tab.
Refresh the page with Jira Issue and checklist opened
to check for any errors in the console and send them to us as screenshots or screencasts
Generate.HAR file following these instructions from Atlassian and send to us.
Getting additional information
let us know if you are on Cloud or Jira Server/Data Center
provide us with your Jira Server/Data Center version
provide us with the Smart Checklist add-on version
make screenshots, screen recordings of the checklist behavior that you think are not valid
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This information will be really helpful for our team to process your request fast 🙏🏻 |
Problem | Probable Cause | Possible Solution |
|---|---|---|
Can’t save a Template. No “Save as a Template” menu item option | Not enough Permissions | Grant Go to Project Settings → People → Add Person with Administrator Permissions OR if you have enabled Custom Permissions , grant |
“Unauthorised” message on addon’s pages | Incoming/Outgoing connection is blocked by company’s proxy settings. | Check if proxy settings enabled onyour computer. E.g. on Windows might be turned on pointing to a script file.  Reach your network administrator, whitelist domains |
How can you help a team to better troubleshoot an error
Getting Browser Logs
Open Browser Console Log and make a screenshot of errors
In your Chrome browser, click and then More tools > Developer tools (F12)
Click the Console tab.
Refresh the page with Jira issue and checklist opened
to check for any errors in the console and send them to us as screenshots or screencasts
Generate.HAR file following these instructions from Atlassian and send to us.
Getting additional information
...
let us know if you are on Cloud or Jira Server/Data Center
...
provide us with your Jira Server/Data Center version
...
provide us with the Smart Checklist add-on version
...
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