Help us troubleshoot your case

Useful information to troubleshoot your case – please provide:

• instance URL, SEN license number;

• Smart Checklist version;

• screenshots and/or screen recordings of the checklist behavior that you think is not valid.

Additionally, we can ask you to provide:

Browser Console Log file

• Open Browser Console Log and make a screenshot of errors

  1. In your Chrome browser, click and then More tools > Developer tools

  2. Click the Console tab.

  3. Refresh the page with Jira Issue and checklist opened

  4. to check for any errors in the console and send them to us as screenshots or screencasts

• Generate.HAR file following these instructions from Atlassian.

Migration logs

• Location: /JIRA_HOME/log/smart-checklist-migration.log

• Or it can be downloaded via the link: /plugins/servlet/railsware/migrationlog

*in case of any issues with JCMA migration from DC/Server to Cloud