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Here we’ve gathered the information our team needs in most cases to troubleshoot the issues with Smart Checklist⚙️ |
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Useful information to troubleshoot your case – please provide:
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*in case of any issues with JCMA migration from DC/Server to Cloud
Smart Checklist app logs from JCMA
Navigate to System > Migrate to Cloud.
Find your migration in the list.
Click View details.
Click on the 3-dots menu near the Smart Checklist app > Select View logs.
Troubleshooting the “Unauthorized” error
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If you encounter the "Unauthorized" error, you can try the following steps:
Execute the commands below (or simply open the provided links in your browser):
Share the results of these commands with the support team.
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Try out a solution below |
In most cases, the “Unauthorized” error is caused by network settings on the customer/Jira user side. To resolve this, try adding the following resources to the whitelist in your VPN/Firewall settings:
Allow
jirachecklist.comand all subdomains (*.jirachecklist.com);
Subdomains are needed if you switch between Free and Pro versions.
Allow
smartchecklist.io
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This information will be really helpful for our team to process your request fast 🙏🏻💡HINT: Please, check if you can find the solution to your case here → https://railsware.atlassian.net/wiki/spaces/CHK/pages/91095093/FAQ#%F0%9F%98%94-Troubleshooting |
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