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Here we’ve gathered the information our team needs in most cases to troubleshoot the issues with Smart Checklist⚙️

Useful information to troubleshoot your case – please provide:

  • instance URL, SEN license number;

  • Smart Checklist version;

  • screenshots and/or screen recordings of the checklist behavior that you think is not valid.

Additionally, we can ask you to provide:

Browser Console Log file

  • Open Browser Console Log and make a screenshot of errors

    1. In your Chrome browser, click and then More tools > Developer tools

    2. Click the Console tab.

    3. Refresh the page with Jira Issue and checklist opened

    4. to check for any errors in the console and send them to us as screenshots or screencasts

  • Generate.HAR file following these instructions from Atlassian.

Migration logs

  • Location: /JIRA_HOME/log/smart-checklist-migration.log

  • Or it can be downloaded via the link: /plugins/servlet/railsware/migrationlog

*in case of any issues with JCMA migration from DC/Server to Cloud

This information will be really helpful for our team to process your request fast 🙏🏻

📫 Don’t hesitate to get in touch with us for any questions or feature requests!

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